Paul Laughlin, founder of Laughlin Consultancy, was the keynote speaker at a breakfast briefing sponsored by MyCustomer and ForgeRock. This was held...
GDPR, Trust & Identity Management at a Royal Institute breakfast
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Published in Journal of Research in Interactive Marketing
An article coauthored by Paul Laughlin & Professor Merlin Stone has been published in the Journal of Research in Interactive Marketing. Building...
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“The Dark Side of CRM” published, Paul Laughlin is a contributing author
The book "The Dark Side of CRM" has now been published. It explores the bad behaviour of companies & customers and how new technology is...
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