The book "The Dark Side of CRM" has now been published. It explores the bad behaviour of companies & customers and how new technology is...
“The Dark Side of CRM” published, Paul Laughlin is a contributing author
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More free resources for download
Laughlin Consultancy has?updated your Resources section?to include?more free downloads. This section now includes a copy of?our latest brochure, for...
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Welcoming the news of IDM DMA merger
Laughlin Consultancy works with the Institute of Direct & Digital Marketing (IDM) to provide training and marking services. Through this...
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