Episode 22 - Suresh Pillai
In episode 22, I have a wonderfully scientific conversation with Suresh Pillai who is working in Berlin. He shares about his background in theoretical physics, data science leadership roles (including in eBay) and why complex systems & simulations can help. A great opportunity to delve into a neglected approach compared...
Published on: 2020-09-04
Episode 21 - Andy Sutton
In episode 21 we go international and hear from Andy Sutton in Australia. Andy heads up Data and Personalisation for Endeavour drinks, the largest drinks retailer in Australia & part of the Woolworths group. He is part poacher and part gamekeeper - thinking of more inventive ways to use customer data to...
Published on: 2020-08-21
Episode 20 - Scott Logie
For the milestone of our twentieth episode, I chat with Scott Logie, MD of REaD Group Insight. Scott has worked in the data industry for over 30 years on both the client and agency side. He has also been Chair of the DMA and now runs the Customer Engagement Committee. ...
Published on: 2020-08-12
Episode 19 - Jason Bartram (when at Ombudsman Services)
In episode 19, I speak to Jason Bartram (while he was at the Ombudsman Services, prior to his new role at eBay). This is another recording from my archives, but a conversation well worth revisiting. In this interview we discuss his current role and career path, including lessons learnt in...
Published on: 2020-07-29
Episode 18 - Alan Crawley (Optima Partners)
In this eighteenth episode, I chat with Alan Crawley, Founder & CEO of Optima Partners. As you hear in our conversation his boutique consultancy focusses on analytics for interaction optimisation, customer strategy & innovation. He also has a background as a marine biologist which we explore as a great starting...
Published on: 2020-07-16
Episode 17 - Harry Wilkes (RELX)
For our seventeenth episode, we turn our attention to Analytics and how analysts & their leaders can succeed in their careers. On this episode, I am joined by Harry Wilkes, Head of Customer Analytics for RELX. During our chat we discuss his current role and career path, including the value...
Published on: 2020-07-03
Episode 16 - Gwilym Morrison (Royal London)
For our sixteenth episode, we return to interviews with Data Science leaders working in business today. I am joined by Gwilym Morrison who leads Data Science at the UK mutual insurer, Royal London. During our chat we discuss his current role and career path, including his transition from analyst to...
Published on: 2020-06-19
Episode 15 - Jon Schwabish (Urban Institute)
In this fifteenth episode, we turn our attention to Data Visualisation. I'm in conversation with Jon Schwabish, economist, senior fellow at the Urban Institute in Washington DC & data visualisation author/trainer/consultant with his own firm PolicyViz.com. Our wide ranging conversation explore the critical need for data visualisation skills, the generous...
Published on: 2020-06-09
Episode 14 - Ty Francis (Meus)
In this fourteenth episode, we go deeper into leadership & psychology. I interview Ty Francis, founder of Meus, Gestalt leadership coach, consultant and filmmaker. Together we explore the need for the work he does with leadership teams seeking development, transformation, culture change and communication. This blossoms into a conversation about...
Published on: 2020-06-01
“Customer Insight Leader podcast. What’s it all about?
Helping you through the morass of language & hype surrounding Data Science, Analytics & Customer Insight. Each episode is an interview with a leader who is really delivering value from data. We hear their career journey & learn from their experience.“
Paul Laughlin (Host)