Latest blog posts | The People side of Data & Analytics

In addition to delivering our services, Paul publishes the popular Customer Insight Leader blog. A free resource with regular content from and for data, data science, analytics and customer leaders. Here are our nine most recent blog posts.

Our latest blog posts…

Tony’s story: lesson learnt from a late South African parcel

A story of Tony Boobier's South African parcel & what he learnt from nothing happening as a result. What are you assuming? What do you know? Continue Reading...

Published on: 2021-06-17

Source: Customer Insight Leader

By Tony Boobier

Why our approach to Artificial Intelligence needs a reboot

Book review of the vital "Rebooting AI" by Gary Marcus & Ernest Davis. Why & how we need to change our approach to Artificial Intelligence. Continue Reading...

Published on: 2021-06-11

Source: Customer Insight Leader

By Paul Laughlin

Hanne’s story: How my stroke taught me to get better not back to my old normal

Hanne Sorteberg shares her story. How suffering a stroke changed her life forever & taught her how to get better, not back to her old normal. Continue Reading...

Published on: 2021-06-08

Source: Customer Insight Leader

By Hanne Sorteberg

Anna’s adventures in making a bigger impact (chapter 3 = buy-in)

Continuing our story of how Anna learns to make a bigger difference as an analyst in a business. In chapter 3, she helps Max achieve buy-in. Continue Reading...

Published on: 2021-06-03

Source: Customer Insight Leader

By Paul Laughlin

Anna’s adventures in making a bigger impact (chapter 2 = planning)

Continuing our story of how Anna learns to make a bigger difference as an analyst in a business. In chapter 2, she focusses on more planning. Continue Reading...

Published on: 2021-05-21

Source: Customer Insight Leader

By Paul Laughlin

Anna’s adventures in making a bigger impact (part 1 = questioning)

The story of Anna Liszt's adventures in making a bigger impact. Part 1, how questioning helps Anna overcome the memory of a bad experience. Continue Reading...

Published on: 2021-05-12

Source: Customer Insight Leader

By Paul Laughlin

What does Shakespeare have to say about Leadership and Analytics?

What does Shakespeare have to say to data & analytics leaders today? Reflections on lessons from his plays for data leaders from Tony Boobier. Continue Reading...

Published on: 2021-05-07

Source: Customer Insight Leader

By Tony Boobier

Humanise your automation to ensure a positive employee experience

CX author Annette Franz shares why you should humanise your automation to ensure positive customer & employee experiences, not just processes. Continue Reading...

Published on: 2021-05-04

Source: Customer Insight Leader

By Annette Franz

Is your focus on prediction weakening your Data Science work?

Is today's focus on prediction, rather than explanatory models, weakening the commercial impact of data teams? A challenge from Harry Powell. Continue Reading...

Published on: 2021-04-30

Source: Customer Insight Leader

By Harry Powell

Older posts

“Customer Insight Leader blog. What’s it all about?

CustomerInsightLeader.com has been created to inform and support customer insight, data & analytics leaders. It includes regular updates on topics for such a challenging role. To date, these include opinion pieces, guest blog posts, event news, book reviews and interactive polls.“

Paul Laughlin (Chief Blogger)