Latest blog posts

In addition to delivering our services, Paul publishes the popular Customer Insight Leader blog. A free resource with regular content from and for data, data science, analytics and customer leaders. Here are our nine most recent blog posts.

Our latest blog posts…

Could film help with the art of connection for your change project?

Filmmaker Ty Francis shares how authentic filmmaking can help leaders achieve the art of connection for their digital transformation projects. Continue Reading...

Published on: 2022-10-01

Source: Customer Insight Leader

By Ty Francis

e-Commerce Measurement: Are Your Numbers Up?

A book to help you really understand how to implement the e-commerce measurement your organisation needs. "Your Numbers Up!" book review. Continue Reading...

Published on: 2022-09-22

Source: Customer Insight Leader

By Paul Laughlin

Do you play to win or play to not lose as a leader?

How a story about cows & a cattle grid can teach us the benefits of 'playing to win' not just 'playing not to lose' as leaders. Continue Reading...

Published on: 2022-09-14

Source: Customer Insight Leader

By Ty Francis

Why Positively Energising Leadership is a call for virtues

Book review of "Positively Energising Leadership" by Prof Kim Cameron. Why virtues matter & how to behave in a way that positively energises. Continue Reading...

Published on: 2022-08-31

Source: Customer Insight Leader

By Paul Laughlin

Engaging your business with Data Literacy, how to avoid boredom

How do you avoid the boredom trap for your data literacy programme? Guest blogger Tristan Mobbs shares 3 tips for better relevance & interest Continue Reading...

Published on: 2022-08-24

Source: Customer Insight Leader

By Tristan Mobbs

Results from our poll, the content you want to see here in future

The results from our latest readers' poll. Sharing the top ten topics that you want covered by content on this Customer Insight Leader blog. Continue Reading...

Published on: 2022-08-18

Source: Customer Insight Leader

By Paul Laughlin

What about your failures? How do you deal with them as a leader?

Consider your failures. What did you learn? How prepared are you for what could go wrong in future? A meditation on failure from Tony Boobier. Continue Reading...

Published on: 2022-08-09

Source: Customer Insight Leader

By Paul Laughlin

Leadership lessons from ex-President Barak Obama

Leadership lessons from President Barak Obama. Relevant insights for data & analytics leaders gleaned from reading memoirs "A Promised Land". Continue Reading...

Published on: 2022-06-16

Source: Customer Insight Leader

By Paul Laughlin

How are Softer Skills still relevant for Data Leaders? Part 3: Buy-In

Continuing our series exploring the softer skills needed by data leaders (not just analysts). In this post we explore how to secure buy-in. Continue Reading...

Published on: 2022-06-13

Source: Customer Insight Leader

By Paul Laughlin

Older posts

“Customer Insight Leader blog. What’s it all about?

CustomerInsightLeader.com has been created to inform and support customer insight, data & analytics leaders. It includes regular updates on topics for such a challenging role. To date, these include opinion pieces, guest blog posts, event news, book reviews and interactive polls.“

Paul Laughlin (Chief Blogger)