Latest blog posts | The People side of Data & Analytics

In addition to delivering our services, Paul publishes the popular Customer Insight Leader blog. A free resource with regular content from and for data, data science, analytics and customer leaders. Here are our nine most recent blog posts.

Our latest blog posts…

Shape the role to the person, not the person to the role

Advice for data leaders to shape each team role to the real person in them, not vice versa. Including my experience of doing so & not. Continue Reading...

Published on: 2021-04-16

Source: Customer Insight Leader

By Paul Laughlin

Resources to help you develop your Adaptive Leadership competency

Following up on our book review, here are a selection of resources to help you develop & embed your Adaptive Leadership competency. Continue Reading...

Published on: 2021-04-12

Source: Customer Insight Leader

By Paul Laughlin

A broader vision for leadership coaching from #CoachFest 2021

Debrief from the excellent 3 day #CoachFest, helping coaches engage with Climate Change, Wellbeing & Spirituality - a Transpersonal vision. Continue Reading...

Published on: 2021-04-06

Source: Customer Insight Leader

By Paul Laughlin

How to learn the real practice of Adaptive Leadership

A book review of "The Practice of Adaptive Leadership" by Heifetz, Grashow & Linsky. Why this very practical book matters & you should read it Continue Reading...

Published on: 2021-04-02

Source: Customer Insight Leader

By Paul Laughlin

Leader, how well do you behave when being presented to?

Harry Powell tackles the critical issue of how leaders behave when being presented to. Improve your behaviour with his half-third-sixth model Continue Reading...

Published on: 2021-03-30

Source: Customer Insight Leader

By Harry Powell

The subpersonalities an analyst needs, part 3: delivering

Part 3 of 3 part series on the subpersonalities of an analyst. How the personas of a Politician, Craftsperson & Athlete help with delivering. Continue Reading...

Published on: 2021-03-26

Source: Customer Insight Leader

By Paul Laughlin

The power of a data thinking mindset to transform your software projects

Chief Data Scientist, Richard Pugh, explains how data thinking & design thinking can improve on the popular software-first project approach. Continue Reading...

Published on: 2021-03-22

Source: Customer Insight Leader

By Richard Pugh

The subpersonalities an analyst needs, part 2: technical steps

Part 2 of a series exploring the subpersonalities that analysts need to bring to their work. These ones empower the 3 steps of technical work Continue Reading...

Published on: 2021-03-17

Source: Customer Insight Leader

By Paul Laughlin

The subpersonalities an analyst needs, part 1: contracting

Part 1 of a series exploring the subpersonalities that analysts need to bring to their work. The first 3 empower the 3 steps of contracting. Continue Reading...

Published on: 2021-03-15

Source: Customer Insight Leader

By Paul Laughlin

Older posts

“Customer Insight Leader blog. What’s it all about?

CustomerInsightLeader.com has been created to inform and support customer insight, data & analytics leaders. It includes regular updates on topics for such a challenging role. To date, these include opinion pieces, guest blog posts, event news, book reviews and interactive polls.“

Paul Laughlin (Chief Blogger)