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Whatever your query and with no commitment, please do get in touch and contact us. Laughlin Consultancy helps companies generate sustainable value from their customer insight. Some examples include growing their bottom line, improving customer retention and demonstrating to their regulator that they treat customers fairly. It often helps for us to just have a preliminary chat, so we can both assess if Laughlin Consultancy can help add value to your business.

Customer Insight Blog has been created to inform and support customer insight leaders. It will include regular updates on topics for such a challenging role. That is, a customer insight leader in today?s business. To date these include opinion pieces, event news, book reviews and interactive polls.