News of Paul Laughlin’s talk to the Chartered Institute of Internal Auditors on data & analytics leadership – the challenges & skills needed.
Talking to the world of Internal Audit Analytics about leadership
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Sharing on Customer Insight for the Change Management podcast
Paul Laughlin was a guest on the episode 2, series 3 of the Change Management podcast, sharing advice on Customer Insight for businesses.
Laughlin Consultancy joins the new MyCustomer directory of suppliers
News that Laughlin Consultancy is one of the founding members of the new MyCustomer directory of trusted CX vendors and consultancies.
Customer Insight and understanding the new customer journeys roundtable
News of Paul Laughlin speaking at virtual roundtable organised by MyCustomer, on Customer Insight and understanding the new customer journeys
Published in The Coaching Psychologist, a review of “The 4 greatest coaching conversations”
Book review of “The 4 greatest coaching conversations” is published in The Coaching Psychologist journal from the BPS, download for free here
Contributor to the new Routledge Companion to Marketing Research
News of Paul Laughlin being contributing author to “The Routledge Companion to Marketing Research”, sharing both theory & commercial practice.