News of Paul Laughlin’s talk to the Chartered Institute of Internal Auditors on data & analytics leadership – the challenges & skills needed.
Paul Laughlin was a guest on the episode 2, series 3 of the Change Management podcast, sharing advice on Customer Insight for businesses.
News that Laughlin Consultancy is one of the founding members of the new MyCustomer directory of trusted CX vendors and consultancies.
News of Paul Laughlin speaking at virtual roundtable organised by MyCustomer, on Customer Insight and understanding the new customer journeys
Book review of “The 4 greatest coaching conversations” is published in The Coaching Psychologist journal from the BPS, download for free here
News of Paul Laughlin being contributing author to “The Routledge Companion to Marketing Research”, sharing both theory & commercial practice.