Laughlin Consultancy is delighted to share that one of our clients (Group Insight team at Royal London Group) has won a prestigious “Team of the Year” award.

At the glittering UK Financial Services Experience Awards, this great customer insight team?won the ?Team of the Year (Transformational Change)? award.

Well done?& best wishes to them all. They are also a pleasure to work with as a client.

Congratulations also to?Anne Leiper?(Head of Group Insight) and the wider Royal London leadership teams for all the other awards they scooped at this event:

  • Insurance (winner)
  • Business Change (winner)
  • Best Transformation (winner) ? congratulations to Consumer team,?who are also a client
  • Insight & Feedback ? Putting the Customer First (silver)
  • New Product/Product Improvement (silver)

Together with being finalists for: ?Delivery of Great Customer Experience ? Customer Centric Culture?, ?Employee Engagement ? Innovation?; ?Contact Centres? & ?Team of the Year ? Loving Your Customer?.

Quite a night for that business. Glad to see their positive change being recognised.