Paul Laughlin from Laughlin Consultancy was a keynote speaker?at??Customer Analytics & Insights for Retail Financial Services 2015??(#CAI2015), organised by FC Business Intelligence, at the Radisson Blu Portman in?London. His presentation provided?a challenge to CMOs to move beyond budget envy or obsession with social engagement, to a credible focus on marketing profitability.
His slides are available on SlideShare: